Privacy Policy – EyesLookGood

At EyesLookGood, your privacy is important to us. This Privacy Policy explains how we collect, store, use, and protect your personal information when you visit our website, use our services, or provide your personal data. By using our website or services, you agree to the practices described here. If you do not agree, please refrain from using our services.

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review it regularly.

1. How We Use Your Information

We may collect and process your personal data to:

  • Process your orders, transactions, and applications.
  • Manage your account and provide our services smoothly.
  • Personalize your experience and show content relevant to your interests.
  • Communicate important information about orders, updates, or service issues.
  • Conduct research, surveys, and analytics to improve our services and products.
  • Send marketing and promotional materials with your consent, in compliance with Singapore’s Personal Data Protection Act (PDPA).
  • Comply with legal obligations, audits, or investigations.
  • Prevent fraud, misuse, or unauthorized access.

2. Types of Personal Data Collected

We may collect:

  • Name, date of birth, gender
  • Contact details: email, phone number, shipping & billing addresses
  • Payment information
  • Account login details
  • Purchase and browsing history
  • Preferences and interactions with our website and services

3. Creating an Account

To access certain features, you may need to create an account, providing:

  • Name, contact details, billing & shipping addresses
  • Age and date of birth
  • Interests and preferences

Your account is protected by a username and password, which you should keep secure.

4. Browsing and Cookies

When you browse our site, we may collect information such as:

  • IP address, device type, browser, operating system
  • Pages visited, time spent, and referring websites

We use cookies to:

  • Remember your shopping cart
  • Personalize content and recommendations
  • Analyze website usage to improve our services

You can disable cookies in your browser settings, but some features may not function fully.

5. Security and Data Retention

We store personal data securely using physical and digital safeguards. Data is retained only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory obligations

We implement appropriate security measures to protect your data from loss, misuse, or unauthorized access.

6. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Service providers for order processing, delivery, or payment
  • Regulatory authorities, if required by law
  • Partners or affiliates with your consent, e.g., for marketing purposes

7. Marketing Communications

We will send promotional information only if you consent. You can opt out anytime by:

  • Clicking “unsubscribe” in emails
  • Contacting us directly via WhatsApp: +65 9136 7743 or email: sales@eyeslookgood.com

8. Your Rights

You may:

  • Access and correct your personal information
  • Request deletion of your data, subject to legal or contractual obligations
  • Withdraw consent for marketing communications

9. Surveys and Feedback

Any information you provide in surveys or feedback is used to improve our services and products.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Your continued use of our website or services constitutes acceptance of these changes.

11. Contact Us

For privacy questions, data requests, or concerns: