Return & Refund Policy – EyesLookGood

At EyesLookGood, we are committed to providing genuine, high-quality contact lenses and excellent service. Please read this policy carefully before placing your order. By purchasing from our website, you agree to these terms.

1. General Return Guidelines

  • Returns are accepted only for damaged, defective, or incorrect items in their original box.
  • Opened contact lenses cannot be returned due to hygiene and safety reasons.
  • Report any issues within 3 days of delivery.

2. Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us immediately via:
  2. Provide your order number and photos of the issue.
  3. Once verified, we will provide:
    • A replacement, or
    • A full refund (excluding delivery fees).

3. Incorrect Items

If you receive the wrong product:

  • Notify us within 3 days of delivery via email or WhatsApp.
  • Include your order details and photos.
  • We will arrange for a replacement or a full refund if a replacement is unavailable.

4. Refunds

  • Approved refunds are issued to the original payment method.
  • Processing may take 7–14 business days, depending on your bank or payment provider.
  • Shipping fees are non-refundable, unless the return is due to our error.

5. Return Shipping

  • For approved returns, return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.

6. Exchanges

  • Exchanges are available only for damaged, defective, or incorrect items.
  • All exchanges are subject to stock availability.

7. Non-Returnable Items

  • Opened or used contact lenses
  • Items returned without a valid order number
  • Items reported after 3 days from delivery

8. Contact Us

For returns, refunds, or product concerns, contact us via:

Please include your order number and photos (if applicable) for faster assistance.